Check Microphone Permission
- Go to iPhone Settings > Ambient Scribe
- Ensure Microphone is enabled
- If disabled, toggle On and try again

Restart the App
- Swipe up to see all apps
- Swipe Ambient Scribe up to close
- Reopen the app and try again

Restart iPhone
- Hold power + volume button
- Slide to power off
- Wait 30 seconds, power back on

Check for Updates
- Open App Store
- Check for Ambient Scribe updates
- Install if available

Disable Low Power Mode
- iPhone Settings > Battery
- Turn off Low Power Mode
- Low Power Mode limits background activity

Enable Background App Refresh
- iPhone Settings > General > Background App Refresh
- Enable for Ambient Scribe
- Allows recording to continue in background

Check Available Storage
- iPhone Settings > General > iPhone Storage
- Need at least 500MB free
- Delete unused apps/photos if needed

Check Battery Level
- Keep phone charged above 20%
- Plug in for long recordings
- Battery saver can interrupt recordings

Check Microphone Placement
- Position phone 12-18 inches from speakers
- Don't cover the microphone
- Keep phone stationary

Clean the Microphone
- Use soft brush to remove debris
- Microphone is at bottom of phone
- Don't use liquids

Remove Phone Case
- Some cases block the microphone
- Try recording without case
- If better, get a case with mic clearance

Reduce Background Noise
- Close windows/doors
- Turn off fans, AC, equipment
- Move away from noisy areas

Use External Microphone
- AirPods or EarPods work well
- Consider a clip-on microphone
- Bluetooth headsets supported

Check Internet Connection
- Try loading a website
- Switch between WiFi and cellular
- Restart WiFi router if needed

Verify Email Address
- Check for typos
- Ensure correct email is used
- Check if using correct account type

Reset Password
- Tap "Forgot Password"
- Check email for reset link
- Create new password

Clear App Data
- Delete and reinstall app
- Sign in fresh

Check Spam/Junk Folder
- Look for emails from clerk.com
- Mark as "Not Spam"

Wait and Retry
- Codes can take 1-5 minutes
- Don't request multiple codes rapidly
- Wait 60 seconds between requests

Add to Safe Senders
- Add @clerk.com to contacts
- Prevents future filtering

Try Alternative Sign-In
- Use Google or Microsoft sign-in
- Contact support for manual help

Pull to Refresh
- Pull down on notes list
- Wait for refresh to complete
- Note should appear

Check Internet Connection
- Ensure you're connected
- Try switching networks
- Notes require internet to sync

Check Processing Status
- New notes take 1-10 minutes to process
- Wait for processing to complete
- Push notification will alert you

Sign Out and Back In
- Settings > Sign Out
- Sign back in
- Notes should repopulate

Check Internet
- Stable connection required for sync
- Try different network

Force Sync
- Pull down to refresh
- Wait for completion

Restart App
- Close and reopen app
- Triggers sync attempt

Close Other Apps
- Swipe up to see all apps
- Close unused apps
- Frees up memory

Restart iPhone
- Fresh restart clears memory
- Often fixes performance issues

Update iOS
- iPhone Settings > General > Software Update
- Install available updates

Update App
- App Store > Your Profile > Updates
- Update Ambient Scribe

Update the App
- Crashes often fixed in updates
- Check App Store for updates

Restart iPhone
- Power cycle often helps
- Clears temporary issues

Reinstall App
- Delete Ambient Scribe
- Reinstall from App Store
- Sign back in

Free Up Storage
- Need space for app to function
- Delete unused apps/photos

Launch from EHR
- Close Ambient Scribe
- Open patient in EHR
- Launch Ambient Scribe from EHR
- This establishes connection

Check EHR Session
- Ensure you're logged into EHR
- EHR session may have expired
- Log back into EHR

Contact IT/Admin
- EHR integration may need setup
- Permissions may be missing
- IT can verify configuration

Verify Patient Selection
- Correct patient open in EHR
- Refresh patient context

Check Pre-Chart Setting
- Settings > EHR > Pre-Chart
- Ensure it's enabled

Relaunch from EHR
- Close Ambient Scribe
- Reselect patient in EHR
- Launch again

Expected During Recording
- Recording uses significant battery
- Keep phone charged during long sessions

Reduce Usage When Not Recording
- Close app when not in use
- Don't leave running in background unnecessarily

Check Battery Health
- iPhone Settings > Battery > Battery Health
- Old batteries drain faster

Use WiFi When Possible
- Connect to WiFi for recordings
- Reduces cellular usage significantly

Restrict Cellular Data
- iPhone Settings > Ambient Scribe
- Turn off Cellular Data
- App only works on WiFi